Boyd Artesian Well Co

I rarely write reviews unless my experience is either excellent or awful—and in this case, it was excellent. The team was responsive, professional, and did a great job converting my old well-pit setup to a modern pitless system. Mr. Boyd, the owner, has always made himself available by phone and taken the time to answer my questions thoroughly. That level of accessibility and customer care is uncommon and greatly appreciated. I would confidently recommend them to anyone needing well work.

During the excavation of a community water main, this company caused damage to my property, resulting in the collapse of a retaining wall. I contacted Boyd to request that the damage be repaired, as it occurred as a direct result of their work. The representative I spoke with dismissed my concern and advised me to contact my HOA. When my HOA representative and I reached out together, the company’s owner responded unprofessionally, resorting to personal remarks instead of addressing the issue. He ultimately refused to take responsibility for the property damage. Based on my experience, I would caution others to be mindful of their business practices and exuberant pricing. I would also suggest withholding payment until you are satisfied with the service.

Day before we were set to move in we were told by two different companies our well was dry and we needed to drill a new one. Boyd came out the very next day and cleaned out our existing well, getting us up and running without having to spend the money on a new well! They were professional and pleasant to deal with!

Thanks to Henry for providing guidance on a well issue we were having following a drought, really honest and provided great insight and recommendations. Will be my first call with any well issues going forward and when I need to eventually replace my pump or pressure tank.