Maximum Indoor Comfort

Very nice people, but very very expensive!

We chose this company three years ago to install a new high-velocity system in our home. At the time, we would’ve given them five stars — they felt like the smaller, more human alternative, and we genuinely liked the owner, Yeudy. Two years later, we started having the same leaking issue others have mentioned. The catch pan overflowed and the emergency shutoff sensor failed, sending water through our ceiling. The company said we needed to add a drain pipe and assured us the shutoff didn’t need replacement. We paid both them and a plumber to make those changes. A year later — same ceiling leak, same issue. This time, the technician, Paul, suggested removing the drain pipe he’d previously recommended adding, installing a pump instead, adding an “ultra-sensitive” shutoff sensor, and possibly a whole-house dehumidifier — totaling between $3,000 and $7,000 in additional work. When I called Yeudy to understand why the emergency shutoff has never worked, he refused to engage beyond repeating, “it’s not under warranty.” Instead of accountability, I got deflection. To top it off, Paul went outside to call Yeudy and then simply drove off without saying a word. Something has clearly changed with this company. The personal, underdog energy that once set them apart has been replaced by defensiveness and poor service. Based on our experience, I’d strongly suggest going elsewhere. *Update* Our plumber fixed the issue with a simple fix using the drain we already have and a PVC pipe. We also found that the emergency shutoff device works fine, but it was installed incorrectly by MIC.

Professional, competent, reliable and courteous.

After years of service from this company they have decided to drop me as a customer seemingly because I raised concern about a preliminary repair quote from their technician. They wouldn't even send me a proposal for the repair despite two phone calls requesting same. The estimate was ballooning into the 8K range, per the technician. I subsequently got the repairs done for 1500 plus 240 for parts, from my neighbor's handyman.

Easy to do business with, great communication,professional, on time. Easy to communicate with. Met all expectations