Active Air Cooling & Heating

Called for the first time 10/17/23. I asked if they service NYC. I am in NYC and this company is in White Plains NY. (45-minute drive because i used to drive there daily to work). He said yes but hesitantly. A male answered and I described the problem with furnace. I told him a previous plumber replaced a part last week and it stopped working. He asked me if I can get the other guy to come back. Right there you can tell he did not want to come. He asked me to text the model with pictures. I sent the information within minutes. The next day he wanted more pics. (I sent 3 already). Its 3 days later and no text or call back. Poor customer service and response time. Maybe they don't like coming to the city from Westchester County. If so then say it on your website instead of advertising on your site you serve NYC. Also poor customer service in asking if the guy who previously did work can be called. I called your company as a new customer not the other plumber! Good luck Active got the unit fixed and signed up for a contract with a company that came and wasn't interested in the previous guy.

Outstanding customer service. The mechanic Spiros was very thorough and offered follow-ups while he was troubleshooting and repairing my HVAC system. He was also very respectful and honest. Once the job was complete he tested the system. He then walked me through the invoice so I understood what I was paying for before he left. Thank you for the under 24 hour turn around.