Grit PPO - Pest Process Outsourcing

Croton-On-Hudson, NY Owner / Principal: Margaret Garcia

Grit Pest Process Outsourcing provides customer experience infrastructure for pest control, wildlife, and tree and lawn service businesses, including live call support, inside sales execution, customer service training, analytics, and AI-human hybrid support.

About

About Grit PPO - Pest Process Outsourcing

Based in Croton-on-Hudson, New York, Grit PPO – Pest Process Outsourcing provides customer experience and sales support for pest control, wildlife, tree, and lawn service businesses nationwide. Its services include inbound call handling, web inquiry management, live chat, and AI-human hybrid customer support, along with inside sales execution and performance analytics. Grit PPO also works with service companies on customer service training, manager coaching, and call flow development. Its training resources include the Grit CX Advantage Workshop, Day One, Done Right Workshop, and Say Less, Sell More Workshop, as well as the Grit CX Playbook. Rather than performing pest or outdoor property services directly, the company supports the communications, sales, and customer-service functions behind those operations.

Google reviews

Featured Google Reviews

A selection of recent reviews currently displayed from this contractor's Google Business Profile.

5.0average on Google Maps · 56 ratings via Google Maps
  • Amanda Barefoot★★★★★April 1, 2026

    The training was exactly what we were looking for. It provided insight into what each of us was doing individually and, more importantly, how to tie everything together into a more cohesive approach. The session was interactive, which made it engaging and easy to follow.

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  • shelby Hernandez★★★★★December 5, 2025

    It's not every day that you get to do a live training, let alone 4, with the president of a company!! Margaret was so kind and informative. I am feeling much more confident in myself and my customer service approach since completing my inside sales training. HIGHLY recommend!!!

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  • Melanie Cobb★★★★★November 18, 2025

    I took Margaret's customer service course almost a year ago- IT IS INVALUABLE! I have referenced it countless times while training my team, and changed the way I handle calls myself. She is enjoyable to learn from and so knowledgeable.

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  • Joe Maguire★★★★★July 22, 2025

    Working with Margaret and Grit PPO has been the best. Fantastic experience and education for my team. Margaret brings a wealth of experience and insight. She has us thinking outside the box to improve our customer interactions and closing processes. Definitely highly recommend Grit PPO to improve and educate any of your staff working the phones- whether its sales or CS.

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  • Michele Horton★★★★★May 1, 2025

    Our company has been very happy with GRIT. They are super easy to work with and we've seen some good results.

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Grit PPO - Pest Process Outsourcing(914) 930-8700