MJS Plumbing & Heating Inc.

Mike and his team did a great job with my plumbing needs. They were professional, fast and did a great job

Our team previously relied on MJS Plumbing & Heating for various services and found their work satisfactory. However, our most recent experience raised concerns regarding their professionalism. We contacted them to service our office AC for a recurring issue. Unfortunately, the appointment was rescheduled seven times, causing significant disruption to our business operations. After the final reschedule, MJS Plumbing & Heating stopped responding to our calls altogether. When we reached out from a different number, they were discourteous and abruptly ended the call upon realizing who we were. We are aware of their public response stating that they informed us about no longer accepting commercial contracts due to changes in NYS insurance policies. However, we must clarify that at no point did they communicate this information to us. The only communication we received involved repeated cancellations of our appointments, followed by an extended period of unreturned calls. Our last attempt to reach them was met with an abrupt hang-up—again, with no explanation or notice regarding insurance or contract policy changes. We believe it is important to set the record straight for the benefit of future clients: the lack of transparency and courtesy was the primary issue in our experience. Such conduct falls short of professional standards, and due to this experience, we can no longer recommend MJS Plumbing & Heating.

Review: Poor Follow-Up and Communication They came to my house to fix a clogged drain, and while the initial service seemed fine, the issue returned just five days later with the drain slowing down again. I tried calling the plumbing department multiple times, but every call went straight to a full voicemail box. After several days of no response, I reached out to the water heater department instead. I spoke with two different people over the last two days, both of whom promised someone would contact me — but I’m still waiting. The lack of follow-up and poor communication is unacceptable. Based on this experience, I do not recommend their services.

Great experience showed up in the time window that I was given. I forgot the guys name but he was very polite professional and cleaned up as he was working.

Had an issue with our tankless water heater. MJS sent a technician and within 90 minutes from the time I called, had it up and running. I highly recommend MJS!