Stratagem Security

I have been and unfortunately still an existing customer. After the sale they really don't care. When you contact they say they will come and don’t show up for weeks. Technical staff is good when they come. But the admin, sales etc are awful. Dont want to name names and they know who they are. Stay away. Maybe time to move on for breach

I have been with this company for a long time, at this point way to long. There is never anyone in the office. Heather who answered the phone remotely is such a scatter brain that she doesn't put the service calls in when I need them. Heather is rude, she hung up on me twice after pointing out that I spoke to her and she was who dropped the ball. My alarm system for my business has so many issues that at this point I am going to just leave this company and find a new one with employees that actually do their job and has an office that is open where the managers and can be reached instead of leaving a message for one that NEVER returns my calls. Customer service is awful here stay away if you are looking for a company that actually cares about their accounts. Just stay away! So after the owner saw my review I got a phone call saying they were terminating my sevice immediately and nit from the owner. Typical company that doesn't do what they are supposed to do and takes it out on their customers. Sad sad company. I even pay my bill in full yearly. They trashed a 20+ year business relationship because they never sent a tech to fix my panel or door sensor. Horrible office staff. Now the owner responds saying to call so they can make it right after they left my business with no security monitoring. Thankfully I found a new company quickly and they did an amazing job fixing everything that this company ignored. Steer clear of this company total trash.